Terms and Conditions

We advise all clients to ensure they have read through the following terms and conditions prior to booking with CNLAesthetics. in booking an appointment you are agreeing to the terms and conditions.

Cancellation policy

Due to the bespoke nature of our services, a minimum of 7 days notice is needed in order to change your booking. This must be cancelled via email only directly to Cheryl@cnlaesthetics.co.uk with a reply from ourselves to confirm the cancellation.

Any cancelled or missed appointments within 7 days will not be eligible for a refund or transfer of the booking fee.

With the appropriate 7+ days notice, we are able move your appointment into a new available date and time within the next 8 weeks at the clinic’s discretion. It may not be with the original practitioner but the most suitable availability. Requesting a new appointment further than 8 weeks will result in a void of the booking fee.

Cancelled appointments without a request to reschedule, the fee is non refundable regardless of circumstance or time frame given. The fee is TRANSFERABLE ONLY.

Gift vouchers are non refundable for cash under any circumstance, and must be used within a 12month time period.

Treatment conditions

Clients must pay a non refundable booking fee (variable per treatment) to secure an appointment. This is transferable with 7+ days notice but non-refundable. 

Consultations incur a non-refundable fee which covers our experts time and knowledge for advise, to go ahead with a booking of a future appointment, a new booking fee is charged which will be deducted from the total cost on the day.

Booked appointments with a fee paid but result in no treatment given will result in the booking fee being used for the practitioners time and advise. This will not be refunded if the treatment is unsuitable or inappropriate for you. 

Prior to commencement of any treatment, you are required to sign a consent form. upon signing the consent form, you are confirming you understand the benefits and risks  of the treatment. in addition, you are acknowledging that no guarantees can be given with regard to clinical outcome and results are variable.

Complications

Although rare, some procedures can result in a range of well-documented complications. Some patients may specifically be subject to a higher risk factor than others. We will, of course, treat these to the best of our ability as many of these complications can be managed simply and conservatively. If you are urgently required to see our Medical team, you may be asked to travel to one of our clinics to be examined in a medical setting. In the very unlikely event of a more serious complication and the need of further treatment outside of our expertise, arrangements will be made for you to be treated by the NHS or if you wish, privately at your own cost. Please note it is possible that any private medical insurance may not cover complications arising from cosmetic work.

Liability

CNLAesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

Please do not bring children under the age of 10 unless a responsible adult is accompanying you and can look after them whilst you are being treated. It is the client’s responsibility to ensure that he or she provide the designated practitioner with all relevant medical details prior to each treatment.

CNLAesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details in writing on their consent form. The client agrees to comply with all instructions and/or recommendations given to them by CNLAesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit CNLAesthetics liability for death or any personal injury resulting from CNLAesthetics negligence.

All treatments, products and offers are subject to availability.

Compliants

Complaints can be made verbally, by telephone or in writing to Cheryl@cnlaesthetics.co.uk

Complaints are not monitored on any of our social media accounts. Should you require a quick response, please call the telephone line during our stated opening hours or send your complaint to the above email address.

You will receive acknowledgement of your complaint within 72 hours of it’s receipt.

CNLAesthetic Clinic will investigate your complaint. This may require you to attend a further consultation with Cheryl N Lewis.  If you are not satisfied with the outcome of the initial investigation, CNLAesthetics Medical Director will review your case.

For any complaints, which result in gestures of good will being offered to the patient from CNLAesthetics, a signed agreement will need to be completed in-clinic and witnessed by another doctor.

The booking coordinators are not able to provide you with any clinical advice. They will forward your questions to practitioners and reply to you accordingly. Any questions regarding treatment aftercare will be answered in your appointment. We suggest making notes of what is discussed at the appointment for your own records and peace of mind.